Refund & Cancellation Policy

1. Introduction

This Refund and Cancellation Policy applies to services offered by Cyber Action Unit through its website and authorized communication channels.

By purchasing or requesting a paid service, you acknowledge that you have read and understood the applicable service description, charges and terms.

2. Nature of Our Services

Cyber Action Unit is an independently operated cybercrime assistance and digital safety support platform. Our services may include guidance, information, complaint-preparation assistance, documentation support and digital safety awareness.

We are not a government department, law enforcement agency, bank, financial institution or official cybercrime reporting portal. We do not exercise governmental authority or provide legal representation.

Our assistance does not guarantee that a complaint will be accepted, an investigation will be initiated, money will be recovered or a particular outcome will be achieved.

3. Refund Eligibility

Refund requests for paid services may be considered on a case-by-case basis, subject to the nature and status of the service.

• Duplicate payments: If the same transaction is charged more than once, the verified duplicate amount may be eligible for a refund.
• Failed transactions: If payment is deducted but the transaction is unsuccessful and no service is initiated, the payment will be reviewed.
• Service not initiated: A request may be considered if a paid service has not commenced and cancellation is accepted under applicable terms.
• Service delivery issues: If a service was not delivered as described, the matter may be reviewed and an appropriate resolution considered.

4. Non-Refundable Situations

A refund may not be available in circumstances including, but not limited to:

• Services that have already been fully delivered or completed.
• Work that has already commenced and involved substantial time, resources or customized effort, subject to applicable law.
• Change of mind after the agreed service has been delivered.
• Dissatisfaction solely because a third party, bank, platform or government authority has not provided the expected outcome.
• Incorrect information supplied by the customer that materially affects service delivery.

Nothing in this section limits any refund or consumer rights that cannot legally be excluded.

5. Cancellation Policy

Customers who wish to cancel a requested or paid service should contact us as soon as possible.

• Cancellation requests received before work begins may be considered for a refund.
• If work has already commenced, the request will be reviewed based on the work completed and applicable service terms.
• Services that have already been fully delivered may not qualify for cancellation or refund, subject to applicable law.

6. Refund Request Procedure

To request a refund, customers should contact our support team through the website contact form or the official communication channel provided during the transaction.

Please include the following information:

• Full name used during the transaction.
• Registered email address or contact number.
• Payment transaction or reference ID.
• Date and amount of payment.
• Reason for requesting a refund.
• Relevant supporting payment evidence, if available.

We may request additional information when necessary to verify the transaction and assess the request. Please do not send passwords, OTPs, PINs or complete card security details.

7. Refund Review and Processing

Every refund request will be reviewed based on transaction details, service status and applicable terms.

If a refund is approved, it will generally be initiated through the original payment method wherever possible. The time required for the amount to appear in your account may depend on the payment provider, bank or payment gateway.

Submission of a refund request does not automatically mean that the request has been approved.

8. Payment Disputes and Chargebacks

If you notice an incorrect, duplicate or unauthorized transaction, please contact us promptly so that we can review the matter.

Customers may also contact their bank or payment provider through the appropriate official channels where necessary.

We reserve the right to provide relevant transaction records and service information when responding to a legitimate payment dispute.

9. Third-Party Payment Services

Payments may be processed through independent payment gateways, banks or other payment service providers.

Cyber Action Unit does not control the internal processing timelines of these providers. Any applicable payment gateway charges, deductions or reversal procedures will be handled in accordance with the relevant provider's terms and applicable law.

10. Fraudulent or Unauthorized Transactions

If you believe that a payment has been made without your authorization, immediately contact your bank or payment provider and report the matter through appropriate official channels.

You may also inform Cyber Action Unit so that the transaction can be reviewed.

11. Changes to This Policy

Cyber Action Unit may update or revise this policy when necessary to reflect changes in services, business practices or applicable legal requirements.

Any updated version will be published on this page with a revised update date.

12. Contact and Support

If you have questions regarding payments, cancellations or refund requests, please contact our support team through the official website contact page.