Privacy Policy

Introduction

Cyber Action Unit respects your privacy and is committed to protecting the personal information you share through our website.

This Privacy Policy explains how we collect, use, store and protect your information when you visit our website or use our contact and incident reporting services.

Cyber Action Unit is a privately operated cybercrime assistance and digital safety support platform. We are not a government organisation or law enforcement agency.

Information We Collect

We may collect the following information when you interact with our website:

• Full Name
• Email Address
• Mobile Number
• Incident Details and Messages
• Screenshots, Documents and Other Evidence Files voluntarily submitted through our forms.

How We Use Your Information

We use the information collected for the following purposes:

• Respond to your enquiries and requests.
• Provide guidance regarding online fraud and cybercrime incidents.
• Review information submitted through incident report forms.
• Communicate with you regarding your submitted requests.
• Improve our website and user experience.
• Maintain website security and prevent misuse.

Contact and Incident Report Forms

When you submit information through our Contact Form or Incident Report Form, the information you provide may be received and processed by authorised website administrators.

Please ensure that the information you submit is accurate and does not contain unnecessary sensitive personal information.

Evidence Files and Attachments

If you voluntarily upload screenshots, documents or other evidence, these files may be reviewed to understand your reported issue and provide relevant guidance.

Please avoid uploading passwords, banking PINs, OTPs or other confidential credentials.

Data Protection and Security

We take reasonable technical and organisational measures to protect submitted information against unauthorised access, alteration, disclosure or misuse.

However, no method of electronic transmission or internet storage can be guaranteed to be completely secure.

Sharing of Information

We do not sell or rent your personal information to third parties.

Information may be shared only when necessary to operate our website, provide requested services, comply with applicable laws or protect our legal rights and security.

Cookies and Website Analytics

Our website may use cookies or similar technologies to improve functionality, understand website traffic and enhance user experience.

You can manage cookie preferences through your browser settings where available.

Third-Party Services

Our website may use third-party services such as hosting providers, email services and website analytics tools.

These providers may process limited information as necessary to perform their services under their applicable privacy policies.

Data Retention

We retain submitted information only for as long as reasonably necessary to fulfil the purpose for which it was collected, respond to requests, maintain records or meet applicable legal obligations.

Your Privacy Rights

Subject to applicable law, you may request access to, correction of or deletion of your personal information by contacting us.

Children's Privacy

Our website is not specifically designed to collect personal information from children. We do not knowingly collect children's personal information without appropriate authorisation where required by law.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be published on this page with an updated revision date.